SUBSCRIPTION BOX FAQ
What is the Kawaii Seasons Subscription Box?
Our Kawaii Japanese Style Aesthetic Collection Box is a subscription box filled with exclusive, limited-edition stationery, stickers, and kawaii paper goods that will be delivered to your door automatically every 2 months— all designed by Smith Signature Prints!
Each box features a new seasonal themed items that will wow you!!!!
🌸 Important Shipping Note:
Subscription boxes are shipped separately. The subscription box is listed under a different shipping profile so if you want to order additional items from my shop I recommend purchasing 2 separate orders to make sure you are not overcharged for shipping.
How often will I receive a box?
Boxes are shipped every 2 months — that’s 6 times a year
| Collection | Product Reveal Date | Customer Charged | Last Day to Order | Shipping Window |
|---|---|---|---|---|
| 💖 February Box – Sweet Hearts Edition | January 25 | February 1 | February 10 | February 20-26 |
| 🌷 April Box – Spring Bloom Edition | March 25 | April 1 | April 10 | April 20–26 |
| 🌞 June Box – Summer Dreams Edition | May 25 | June 1 | June 10 | June 20–26 |
| 🍂 August Box – Cozy Autumn Edition | July 25 | August 1 | August 10 | August 20–26 |
| 🎃 October Box – Pumpkin Kawaii Edition | September 25 | October 1 | October 10 | October 20–26 |
| ❄️ December Box – Winter Magic Edition | November 25 | December 1 | December 10 | December 20–26 |
What comes in each box?
Each box includes 5–10 exclusive stationery goodies, designed to match that quarter’s theme. You are Guaranteed a Bookmark, Daily Planner, To-do List, Memo Pad and a Notepad Every Subscription Box.. The other items will be decided and changed every 2 months. Just to keep you desk interesting 🩷
Examples include:
Bookmarks, Magnetic bookmarks, Sticker Sheets, pens, Paper clips, Highlighters, art prints, Keychains, Pencil Pouches, Gel pens, Beaded Pens and Etc.
Are the items exclusive to the subscription box?
Yes! All items are designed in-house and made exclusively for subscribers. They are not sold separately in our shop (unless we have limited extras after shipping).
💌 BILLING & PAYMENTS
When will I be charged?
If you subscribe today, you’ll be charged immediately for your first box.
After that, renewals happen automatically every 2 months on the 1st of the month.
For example, if you sign up on February 10, your next renewals are:
→ April 1st, June 1st, August 1st, October 1st and December 1st.
Can I skip a box or pause my subscription?
Yes! You can pause your subscription for one quarter through your account if you’d like to skip a box.
Your subscription will automatically resume with the next seasonal box.
Can I gift a subscription?
Absolutely! 🎁
You can purchase a one-time box or select “Gift Subscription” at checkout.
Gift subscriptions do not auto-renew unless you choose that option.
📦 SHIPPING & DELIVERY
When do boxes ship?
All boxes ship between the 20th–26th of the release month every 2 months.
You’ll receive tracking information as soon as your box is on the way.
How much is shipping?
U.S. shipping is 8.99!
International shipping is available for an additional $15–$18 depending on location.
Which carrier do you use?
We ship all boxes through USPS Ground Advantage (2–5 business days).
Do you ship internationally?
Yes, we do! 🌍
Please note that delivery times may vary based on your country’s customs process.
What if my box arrives damaged or missing an item?
We’re so sorry to hear that! Please email smithsignatureprints@gmail.com within 3 days of delivery with your order number and a photo, and we’ll make it right. 💕
🔁 SUBSCRIPTION CHANGES & CANCELLATION
How do I cancel my subscription?
You can cancel anytime before your next billing date.
Steps:
-
Log in to your customer account.
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Click “Manage Subscription.”
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Select “Cancel Subscription” or choose “Skip Next Box.”
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You’ll receive a confirmation email once it’s canceled.
What happens if I cancel after I’m billed?
If you cancel after your renewal date, you will still receive your subscription box, and your cancellation will apply to the next subscription box.
We are unable to issue refunds after billing since production begins right away.
Can I reactivate my subscription later?
Of course! You can reactivate anytime as long as spots are available for the next box.
Do you offer refunds?
Because our boxes are made-to-order, we do not offer refunds once payment has been processed.
If you experience an issue, please contact us at smithsignatureprints@gmail.com so we can assist you.
🎀 OTHER QUESTIONS
Will I get a sneak peek before boxes ship?
Yes! We love to share sneak peeks and theme reveals on ALL SOCIAL MEDIA PLATFORMS and via email.
SO MAKE SURE TO FOLLOW ME ON YOUTUBE, INSTAGRAM AND TIKTOK
Do you have a rewards or loyalty program?
Yes! After you’ve received four boxes, you’ll earn a Free Kawaii Mystery Gift Bag as a thank-you for being a loyal subscriber. 💖