MONTHLY GRAB BAG SUBSCRIPTION FAQ

πŸ’Œ Smith Signature Prints Monthly Grab Bag FAQ

🌸 What is the Monthly Grab Bag?

Our Monthly Grab Bag is a surprise stationery bundle filled with exclusive goodies from Smith Signature Prints!
Each month features a themed collection of cute and functional stationery items β€” think stickers, bookmarks, notepads, pens, and more. Every grab bag is curated with love and ships right to your door! πŸ’•

πŸ“… When are grab bags released?

Grab bags are released on the 1st of each month.
You can sign up anytime, but to receive the current month’s bag, make sure you subscribe before the 25th of the previous month.

Example:

  • Subscribe by January 25 β†’ You’ll receive the February Grab Bag πŸŽ€

  • Subscribe after January 25 β†’ Your first bag will be the March Grab Bag

πŸ’³ When will I be charged?

You’ll be charged on the 1st of each month for that month’s grab bag.
If you subscribe after the 1st, your payment will process immediately, and your first bag will ship in the next release cycle.

πŸ“¦ When do grab bags ship?

Grab bags are shipped between the 5th–10th of each month.
You’ll receive a shipping confirmation email with tracking info once your order is on the way.

πŸ’• What’s inside the grab bag?

Each month’s grab bag includes a mix of themed stationery, such as:

  • Cute stickers and sticker sheets

  • Mini notepads or sticky notes

  • Themed bookmarks

  • Washi tape or stationery extras

  • A mystery surprise item 🌈

Every month’s contents are different β€” that’s part of the fun!

πŸ›οΈ Can I order shop items with my grab bag?

If you purchase other items along with your grab bag, all items will ship together once the grab bags are ready.
To get your shop items sooner, please place them in a separate order.

πŸ’‘ Tip: If you’re ever overcharged for shipping due to combined weights, we’ll refund any extra when your order ships.

🌍 Do you ship internationally?

Yes! We offer worldwide shipping on our grab bags.
Please note that delivery times vary by location and may take 2–4 weeks for international customers. Any customs fees are the buyer’s responsibility.

❌ How do I cancel my subscription?

You can cancel anytime before your next billing date by logging into your Smith Signature Prints account or contacting our support team.
If your payment has already processed, your grab bag for that month will still ship, and your cancellation will apply to the next month’s cycle.

✨ No hard feelings β€” you can resubscribe anytime!

πŸ’Œ What if my grab bag is damaged or missing?

If your grab bag arrives damaged, missing items, or doesn’t arrive at all, please contact us within 3Β days of delivery atΒ smithsignatureprints@gmail.com.
We’ll be happy to help and make it right! πŸ’–

🎁 Can I gift a grab bag subscription?

Absolutely! You can gift a grab bag to someone special by using their name and address at checkout. Add a sweet gift note in the β€œorder notes” section, and we’ll include it in their package. πŸŽ€

🧸 Final Note:

Our grab bags are handmade and curated with care, so small variations may occur β€” that’s what makes each one unique! πŸ’•